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Cookies and Privacy

This privacy policy sets out how the Office of Mr. Ivo Gwanmesia (“we”, “our”, “us”) uses and protects any personal data that you can provide when using this website.

We are committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page every couple of months. This policy is effective from 23rd May 2018.

What we collect

We may collect the following information:

  • Name (Forename and Surname)
  • Contact information including email address, phone and mobile numbers
  • Demographic information such as postcode, preferences and interests
  • What we do with the information we gather

We require this information to better understand your needs and respond to any enquires received, and for internal record keeping. Please note that the contact form on this website does not add you to any mailing list and is only used to respond to your enquiry.

How long do we keep your data?

We only keep your data for as long as is necessary to fulfil the purpose for which it was collected. At the end of the period, your data will either be deleted or anonymised so that it can be used in a non-identifiable way for statistical analysis which helps us make improvements to our service and business.

Security

Here at the Office of Mr. Ivo Gwanmesia, we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, our website has suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect online. This includes using SSL (Secure Socket Layer) Technology and data encryption.

How we use cookies

We are committed to protecting your privacy and informing you how we handle information about you. Cookies (small strings of text) allow our website to distinguish you from other users when you browse the site. We are working to move to an opt-in system for cookies in line with the new EU Cookie Law.

Most web browsers allow control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

We use Google Analytics to monitor site use, which sets four cookies. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

You’ll also be issued with a Google Advertising targeting cookie. This cookie allows us to gather data about you (age, gender, interests etc.) and your browsing habits. This process is called online behavioural advertising (OBA). We want to learn more about our visitors to ensure we offer them the best possible experience, and to achieve this, we use the information gathered through OBA in conjunction with data collected through the regular Google Analytics Cookie.

We will not sell-on or disclose any of the information gathered through our use of targeting cookies. The data collected by these cookies cannot be used to personally identify you.

Links to other websites

Our website may feature external links to other websites. Please note that once you have used these links to leave our site, this privacy policy does not extend cover you. Therefore, we cannot be responsible for the protection and privacy of any personal data you may provide whilst visiting such sites. External sites are not governed by this privacy statement, and you should check their own personal privacy policy to understand what personal data they collect and why.

What are your rights?

You have many rights relating to your personal data including:

  • The right to access the personal data we hold about you.
  • The right to request the correction of inaccurate data about you. If we hold inaccurate or out of date information about you, you can request that we change or update it.
  • The right to request that we delete your data or stop processing it – in some instances such as where we no longer need it, we can delete your personal data.
  • The right to stop direct marketing – You have the absolute right to stop our use of your personal data for direct marketing purposes. In this instance we must always comply with your request.
  • The right to withdraw your consent – Whenever you have given us your consent to use your personal data, you have the right to change your mind and tell us.

Please note there may be instances where we refuse your request for any of the above (unless otherwise stated) where we have a strong overriding reason or are legally obliged to.

If you wish to exercise any of your rights, have a complaint or questions about this policy, please see the “Who are we?” section for contact details.

How to stop marketing messages from us

There are several ways you can stop receiving marketing messages from us:

Please note these actions will only stop emails that are not related to booking confirmation/ payment confirmation/ medical aftercare. You may still receive email correspondence from the Office of Mr. Ivo Gwanmesia staff; for example emails to confirm your appointments.

  • Clicking the “unsubscribe” link at the top or bottom of any of our marketing emails
  • Send a request to unsubscribe by replying directly to any of our marketing emails
  • In most cases your request will be processed immediately but occasionally it may take a few days to take effect so you may still receive emails from us during this time.

If you have previously unsubscribed but change your mind and wish to be included in our emails again, please call us or let a member of staff know. We will email you a request which you need to open and accept to start receiving our emails again.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you consent to receiving marketing material from us in the future.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us.

We will not sell, distribute or lease your personal information to third parties under any circumstances. We will only use your personal information to deal with your enquires or requests.

Under the Data Protection Act 1988 and General Data Protection Regulations you may request details of personal information which we hold about you by making a subject access request by writing to the Office of Mr. Ivo Gwanmesia, 10 Harley Street, London, W1G 9PF.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible using the methods above. We will promptly correct any information found to be incorrect.

Under EU Law, you may request that any personal data we hold about you is deleted and we will do so unless there is a legal basis for us to retain that information.